Customer Service: 0064 9 376 2806 (9:00 AM - 6:00 PM Mon - Fri)
                   

            

               

                       Event update, Q1, 2018.

8th Feb 2018 - Auckland, New Zealand -
REGISTER

16th Feb 2018 - Melbourne, Australia - REGISTER

21th Feb 2018 - Perth, Australia - REGISTER

23rd Feb 2018 - Perth, Australia - REGISTER

6th Mar 2018 - Colombo, Sri Lanka  - REGISTER


Over the first quarter of 2018, together with like-minded partners, we offer opportunities for customer service professionals to network in a convivial setting to share experiences and knowledge. The aim is to shorten the learning curve for us all and drive benefits for our organisation.

*****

Snapshotz Online is a customer service assessment and benchmarking tool that is employed by over 2,000 organisations globally. It provides organisations and customer service professionals from agent to the board level insights into current best practice.


Developed by Customer Services Audit in 2009, Snapshotz forms the accreditation tool for Auscontact Accreditation programme as well as other national customer service associations globally.


www.customerservicesaudit.com   info@customerservicesaudit.com

PO Box 147210, Ponsonby, Auckland 1144, New Zealand. T: +649 376.2806





FEB 16th.


How do we ride the crest of customer service challenges in 2018?



Market conditions, advancing cloud based technologies, multiple communication channels, the advent of artificial intelligence are some of the pressures being brought upon organisations and those heading customer service delivery.

From an organisational perspective there are many aspects to consider:


  • Matching Organisational Structure and emerging technologies to meet customer needs
  • Matching organisational structure to meet customer needs complemented by refreshing technology
  • Old skills vs. new skills and management perspectives
  • Blending of marketing, sales and customer service
  • Blending of operations and customer service
  • Customer service running supply chain


Join a host of industry practitioners from diverse sectors to discuss how these forces in 2018 will drive your own response as well as your organisations.


The format for the event will be a community discussion where everyone attending can join in. The session will be moderated by Deepak Selvaratnam, Director Customer Services Audit.


This is an opportunity for the community to engage in a social environment where drinks and nibbles will be hosted by Zendesk.


A $20.00 donation to charity per person will be received at the door. If paying by Credit Cards a surcharge will be levied.

REGISTER

Contact us: maria@customerservicesaudit.com


 

FEB 16th.


Zendesk

67 Queens Street, VIC 3000.


3.00 P.M. to 6.00 P.M.


$20.00 donation to (http://www.cancervic.org.au/) per person will be received at the door.

Event registration is on Eventbrite

REGISTER


Zendesk

Zendesk is the leading cloud-based customer service software solution. More than 100,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at http://www.zendesk.com






Snapshotz Online

Snapshotz Online is a customer service assessment and benchmarking tool that is employed by over 2,000 organisations globally and provides organisations and customer service professionals from agent to the board level insights in current best practice.

Developed by Customer Services Audit in 2009, Snapshotz forms the accreditation tool for Auscontact Accreditation programme as well as other national customer service associations globally.






See the list of events for the first quarter of 2018

8th Feb 2018

Auckland, New Zealand

Innovation, diversity and measurement, the game changer for Customer Service and Customer Experience in 2018.

Please contact Maria@customerservicesaudit.com if you would like to register.

16th Feb 2018

Melbourne, Australia

How do we ride the crest of customer service challenges in 2018?

https://www.eventbrite.com.au/e/how-do-we-ride-the-crest-of-customer-service-challenges-in-2018-tickets-42182973409

21th Feb 2018

Perth, Australia

Reaching for the stars.

https://www.auscontact.com.au/events/event/wa-reaching-for-the-stars

23rd Feb 2018

Perth, Australia

Continuous improvement and best practice

https://www.auscontact.com.au/events/event/wa-customer-service-essentials

 

6th Mar 2018

Colombo, Sri Lanka

Innovation, diversity and measurement, the game changer for Customer Service and Customer Experience in 2018.

Please contact Maria@customerservicesaudit.com if you would like to register.