Bringing eight physically distributed council contact centres together to form one seamless centre is no easy task. Change management is key - across people, processes, technology and properties.
Come and hear how the council team has pulled this together and share some of the key lessons for all of us to take away.
Read more and Book Early…
Rod Jones Master Class workshops Winter 2014 (June - July)
The Snapshotz Online CCiNZ Bites May 2014 - Bank of New Zealand: Auckland and Wellington
Is gaining higher profile within the contact centre a challenge for you? Is leave, workforce management a challenge? Come and have an interactive session with the team at BNZ Direct contact centre, tour around the centre either in Auckland or Wellington.Read more and Book Early…
1st Snapshotz event for 2014, The Strategic Public Sector Contact Centre Conference, Microsoft, Wellington, 26th February 2014
Rod Jones Master Class workshops - Strategies for Success & Operational Excellence Nov / Dec 2013
The New Zealand Contact Centre Certification and Benchmarking Programme 2013 - 2014
Contact Centre Certification - Why it is essential for the organisation
Are you in the Retail or FMCG sector? Join the Retail eCommerce Benchmarking Study 2013 and gain a FREE report worth $350
What’s your Presence?
Learn. Grow. Network!!! Snapshotz Online: Implementing a Continuous Improvement Programme
Programme Content Dates & Venues Worldwide
- Open Your mind to Change: Implementing a continuous improvement programme
Learn how making small improvements leads to 'snowball effects on the team, the customer and the organisation. The session will focus on how to get started, tips, tools and techniques drawn from best practices in contact centers across the globe. Case study and interactive classroom approach. Participants will receive a certificate of attendance.
Discounts for groups of 3 or more!
Spaces Limited to 10 per session. More Info...
the April 2013 Manawatu Bites…& CYF's
The Snapshotz Online CCiNZ Monthly Bites – April 2013, In the Manawatu
for the First time and Auckland
at the Child Youth and Family Do NOT miss this opportunity!
the Snapshotz Online Monthly Bites Feb 2013 Hosted by the ANZ Bank in
Wellington and Auckland Feb 20th and 21st
The Snapshotz Online CCiNZ Monthly Bites – February 2013
Wishes for a successful 2013. The Snapshotz
Online CCiNZ Bites are back to support you in your drive for success in
2013. We will be running a variety of events across New Zealand and worldwide in 2013,
commencing with events in Auckland, Wellington and Christchurch. February brings
an exciting start with site visits and topics integral to managing a
contact centre successfully. Statistics, benchmarking and strategy how
can they drive successful customer experiences in a world full of data?
Pick up information gleaned from the recently concluded New Zealand Contact Centre Benchmarking programme and international data drawn from over 800 contact centres worldwide. (Planning to be a world class contact centre? Read case studies)Read more...
»Snapshotz at the CCiNZ 2012 conference
Snapshotz had a record number of visitors and amongst them some very well known faces locally and internationally.
See photos from the CCiNZ conference Sept 14th 2012
- The New Zealand Contact Centre Benchmarking Programme
Every progressive contact centre requires legitimate, recognized data
and verifiable statistics to demonstrate how competitive or cost
effective their centre is, additionally, "there must be a reliable way
for one organization or industry to compare themselves with their peers
on a range of metrics. Read More...
»The Snapshotz Online & CCiNZ Monthly Bites - August 2012
Introducing the ground breaking programme the New Zealand Contact Centre Benchmarking programme and the Constant Connection! Russell Stephens Head of Channels, Customer Solutions and Services, New Zealand Post.
See Event Calendar for more event details
- »The Snapshotz Online & CCiNZ Monthly Bites - March 2012
Do not miss out on some scintillating fare and networking this month as we bring you another opportunity to learn meet and greet.
- Southern Cross Centre
- What makes them tick?
- Telecom - Understanding and managing outsource partners...
so Register Now to secure your place
- »The Snapshotz Online & CCiNZ Monthly Bites - April 2012
Two site visits to 2 different centres with completely different challenges and opportunities. Lantern Insurance and the Gensis Energy contact centre site visits
Dont miss out, REGISTER NOW and view event calendar below for details.
- Open Your mind to change
the Manawatu Bites… & CYF's
- See event calendar for 2012