Business process alignment and change management

The objective of this section is to assess if there is process alignment between the business and the centre as well as within the centre. The section also checks for the implementation and management of change within the centre.
0.1 Are cost benefits established prior to considering new business processes?


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You have completed 2 out of 10 for this section.
1.3.1 and 1.3.2 deal with how formal an approach is there to changing / implementing new business processes.

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