Snapshotz online - Customer Services Audit

Shona Macdonald, National Telebusiness Sales Manager CourierPost Speaks to Deepak Selvaratnam of Customer Services Audit of her experience and view of Snapshotz Online the self Audit tool for customer services
	Introduction
Clip 01	The Snapshoptz process and usability
Clip 02	Snapshotz reports What do you get how useful are they?
Clip 03	Value for money: Benefits of Snapshotz versus time and cost of license
Clip 04	Snapshotz as a planning tool for customer service
Clip 05	Snapshotz as a risk management tool for customer service
Clip 06	Snapshotz as a Training and development tool for customer service
Clip 07	Snapshotz as a reporting tool for customer service
Clip 08	When was Shona planning to use Snapshotz next
Clip 09	Courier Post New Zealand: Shona’s Thoughts on Snapshotz and recommendations to potential users
Clip 10	Shona’s Thoughts on the challenges for the industry.